Contact Us 

Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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Questions, concerns...? We want to help. Send us a message below
Thanks for contacting us. We'll get back to you as soon as possible.

Beauty Rennora 
EXODIAR LTD

Founder

MOHAMED ATIK FTOUH

Office

71-75, Shelton Street, Covent Garden, 
London, UNITED KINGDOM

Rue Andalous 5, 
RESD AL BOUCHRA ETG 6 APPT 16, Tanger, Morocco

Email us

exodiar.tech@gmail.com
contact@beautyrennora.com

Call us

Phone: 
0044 7 441476419
00212677434024
8:00AM - 5:00PM CST

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Frequently asked questions

Have questions? We’re here to help
How long does it take to complete an order?

Orders are typically processed within 1-2 business days after payment confirmation. Custom orders or special requests may take slightly longer, depending on availability and production time. You will receive an email confirmation with tracking details once your order has been shipped.
Can I inspect the goods before receiving them?

Unfortunately, due to our shipping and fulfillment process, we are unable to offer in-person inspections before delivery. However, we ensure that all products go through a strict quality control process before being dispatched. If you have any concerns, feel free to reach out to our customer support team.
What should I do if there is a problem with my custom order?

If you experience any issues with your custom order, please contact our customer support team within 48 hours of receiving your package. We will assess the issue and provide the best possible solution, whether that be a replacement, refund, or exchange, depending on the situation. Please include photos and a detailed description of the problem for faster resolution.
How long does shipping usually take?

Shipping times vary based on your location:

  • United Kingdom: 3-7 business days
  • Europe: 5-10 business days
  • Other international destinations: 7-14 business days
    Please note that delays may occur due to customs processing or peak seasons. Once your order has been shipped, you will receive a tracking number for real-time updates.
How often does it need to be sharpended?

The frequency of sharpening depends on usage. For regular use, we recommend sharpening it every 2-4 weeks to maintain optimal performance. If you use it heavily, you may need to sharpen it more frequently. Always follow the manufacturer’s instructions for proper maintenance.